Cancellation, Return & Exchange Policy

At MON JOCHHONA, each product is carefully prepared and quality-checked before dispatch. To maintain hygiene, exclusivity, and quality standards, the following policy applies to all orders.

Cancellations

No cancellations will be accepted under any circumstances once an order has been placed. Customers are advised to review all details carefully before confirming their purchase.

Returns & Exchanges – Eligibility

Returns or exchanges will be accepted only under the following conditions:

• The product is physically damaged at the time of delivery, or
• An entirely incorrect product has been delivered

In such cases, customers must provide a clear unpacking video as proof. The video must start from the moment the sealed package is opened and clearly show the issue.

Damage Reporting Timeline

If a product is found to be damaged or incorrect, you must notify us within 24 hours of delivery through our Contact Us page. Requests received after this period may not be accepted.

Repair or Replacement Policy

If a genuine manufacturing or transit-related damage is confirmed, MON JOCHHONA will arrange for a free repair or exchange.

Refunds will not be considered if the damage is caused due to rough or aggressive handling during unpacking or usage after delivery.

Reverse Shipping Process

Currently, we do not offer doorstep pickup services for returns or exchanges. However, we will assist you throughout the process if you initiate the return shipment yourself.

Upon successful dispatch of the return item and submission of valid shipping proof, we will reimburse reverse shipping charges up to ₹100. This reimbursement applies to both exchange and return cases.

Refunds, where applicable, will be initiated on the same day after confirmation that the return shipment details have been shared with us.

Incorrect Product Received

If you receive an incorrect product, please ensure that it is not worn, altered, or used. You must notify us promptly through the Contact Us page with appropriate evidence.

We assure you that such cases will be handled on priority, and we will make every effort to deliver the correct product at the earliest. As a goodwill gesture, a discount coupon may be offered in certain cases.

Reverse Shipping Address

All approved returns or exchanges must be shipped to the following address:

MON JOCHHONA
Jodhpur Park, beside Childrens Park,
Landmark: Blue Tokai Coffee,
Kolkata, West Bengal – 700068

Exchange Request Timeline

All exchange or return requests must be raised within two (2) business days of delivery via our Contact Us page. Requests made beyond this timeframe may not be entertained.

Customized Orders

Customized or made-to-order products are strictly non-returnable and non-exchangeable under any circumstances.

Policy Amendments

MON JOCHHONA reserves the right to modify or update this policy at any time. Any changes will take effect immediately upon being published on this page.