Shipping & Delivery Policy

At MON JOCHHONA, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines the terms related to order processing, dispatch, delivery timelines, and shipping responsibilities.

Free Shipping

We offer complimentary shipping across India on orders that meet the applicable minimum purchase value as displayed on our website at the time of checkout.

Express & Priority Delivery

If you require urgent or express delivery, additional charges may apply based on location and courier availability. Such requests are handled on a case-by-case basis. Please reach out to us via the Contact Us page before placing your order for confirmation.

Order Processing Time

All orders are processed and dispatched within 20–25 working days from the date of order confirmation. Processing times may vary based on product availability, customization (if any), and order volume.

Estimated Delivery Time

Once dispatched, domestic orders typically reach customers within 2–8 working days, depending on the delivery location and courier partner. These timelines are estimates and may vary due to external factors.

Shipping Partners

We primarily ship our orders through India Post. In addition, we may use other reputed courier partners to ensure timely and secure delivery, depending on serviceability and logistics requirements.

Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information, including full address, pin code, and contact details. MON JOCHHONA shall not be held liable for delivery delays, returns, or non-delivery resulting from incorrect or incomplete information provided at checkout.

Delivery Delays & Unforeseen Circumstances

Delivery timelines may be affected by circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, public holidays, festivals, government restrictions, or health emergencies. While we make every effort to minimize delays, MON JOCHHONA cannot be held responsible for such unforeseen events.

Festive Season Advisory

During peak festive seasons or sale periods, order volumes may be significantly higher, which can result in extended processing and delivery timelines. We recommend placing orders well in advance to avoid inconvenience.

Order Tracking & Updates

We strive to keep customers informed regarding their order status wherever possible. If you have questions about your shipment or require assistance, please contact us through the Contact Us page.

International Shipping

At present, MON JOCHHONA does not support international shipping directly through the website. Customers wishing to place orders from outside India are requested to get in touch with us via the Contact Us section for further assistance.

Policy Updates

MON JOCHHONA reserves the right to modify or update this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon being posted on this page.